At Akanksha Couture, each piece is thoughtfully crafted on a made-to-order basis with intricate handwork. This approach allows us to maintain quality and minimise wastage. To ensure clarity and a smooth experience, we request you to carefully review the following policy before placing your order.

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  1. General Policy
  • All products are made-to-order
  • Once an order is placed, no changes to product, size, or shipping details will be accepted
  • We request customers to carefully review and confirm all details before placing the order
  • Refunds or replacements are offered only under valid conditions (as mentioned below)

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  1. Reporting Issues (Mandatory Timeline)
    If there is any issue with your order, including damage or incorrect product, it must be reported within 24 hours of delivery.

To raise a request, you must provide:

  • Clear images of the product
  • A complete unboxing video showing the package being opened
  • Proper supporting proof of the issue

Requests without valid proof or raised beyond 24 hours will not be considered.

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  1. Eligibility for Exchange / Refund
    A refund or replacement will be considered only if:
  • You have received an incorrect product (wrong design, size, or colour), or
  • The product has a genuine manufacturing defect or damage

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  1. Return Conditions
    To qualify for a return:
  • The product must be unused, unworn, and in original condition
  • All tags, labels, and packaging must be intact
  • The product must be shipped back within 7 business days of delivery

All returns will undergo a quality inspection before approval.

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  1. Refund / Replacement Process
  • Once approved, you may choose:
    • Replacement of the same item, or
    • Monetary refund to the original payment method
  • Refunds will be processed within 5–7 business days after approval
  • If a replacement is unavailable, a refund will be issued

Only one replacement is permitted per order.

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  1. Non-Eligible Cases
    The following will not be considered for refund or exchange:
  • Natural irregularities in handwoven or handcrafted fabrics
  • Slight colour variations due to screen/display differences
  • Natural dye behaviour (e.g., minor bleeding in initial washes)
  • Damage due to improper handling, washing, or care
  • Incorrect size selection by the customer

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  1. Customised Orders
    Products customised as per your requirements (size, colour, design changes, additional work, etc.) are not eligible for refund or exchange.
    Only alteration support can be provided in such cases.

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  1. Shipping Charges for Returns
  • Customers are responsible for return shipping costs
  • In case of incorrect or damaged product received, return shipping will be covered by us

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  1. Important Notes
  • Ensure return shipments are securely packaged
  • Products returned in used or damaged condition will not be accepted
  • You will be notified once the returned item is received and inspected
  • If the return is rejected, the product will be shipped back to you

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  1. Online & Multibrand Store Purchases
  • Orders placed on our website must be returned directly to us
  • Products purchased from multibrand stores must follow the respective store’s policies
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  1. Alterations
    For alteration requests:
  • Please contact us via email or Instagram
  • The garment must be couriered to our workshop
  • Courier and alteration charges will be borne by the customer

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  1. Failed Deliveries & Address Issues
  • No refunds or exchanges will be provided for failed deliveries due to incorrect address or unavailability
  • Orders refused at delivery will not be eligible for refund or exchange

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  1. Colour Disclaimer
    While we strive to display colours accurately, slight variations may occur due to different screen settings. Such differences are not eligible for refund or exchange.

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  1. Policy Updates
    Akanksha Couture reserves the right to update this policy at any time without prior notice.

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  1. Contact Us
    For any queries or support, please reach out to us via email or our Instagram page.