At Akanksha Couture, every piece is created exclusively on order, allowing us to reduce excess production and focus on mindful craftsmanship. Your garment begins its journey only after your purchase is confirmed, ensuring attention to detail at every stage.

All orders are carefully handcrafted and processed from our workshop in Kottayam, Kerala, India, with a focus on safe, reliable, and timely delivery.

  1. Shipping Coverage
    We currently ship across India and internationally. Delivery timelines and charges may vary depending on the destination.
  2. Order Processing
    Once your order is placed, you will receive a confirmation email. As all our pieces involve intricate handwork, orders are dispatched in 21 business days from our workshop.
    Please note: Business days exclude Sundays and public holidays.
  3. Delivery Timelines

Domestic Orders (India)

  • Within Kerala: 3–4 working days from dispatch
  • Outside Kerala: 3–7 working days from dispatch
  • Express shipping options are available at an additional cost

International Orders

  • Delivery within 7–10 working days from dispatch
  1. Delivery Note
    Home delivery may not be available in certain locations. In such cases, the shipment will need to be collected from the nearest courier office or agency.
    If you specifically require doorstep delivery, we recommend selecting India Post as your shipping option during checkout.
  2. Order Tracking
    Once your order is shipped, you will receive a confirmation email along with tracking details.
  3. Shipping Charges
    Shipping fees are calculated based on the order weight and delivery location and will be displayed at checkout.
  4. Customs & Duties (International Orders)
    Any applicable customs duties, taxes, or import fees must be borne by the customer, as per the regulations of the destination country.
  5. Damaged Items
    Every piece undergoes a thorough quality check before dispatch. However, if your order arrives damaged, please notify us within 24 hours of delivery.

To be eligible for a replacement or refund:

  • The item must be unworn and returned with all original tags intact
  • The issue must be reported within the 24-hour window
  • A clear unboxing video showing the package being opened must be shared as proof of damage

Requests made beyond this period or without valid proof will not be considered. Once verified, we will arrange for a replacement or process a refund based on your preference. Return shipping charges for damaged items will be covered by us.

  1. Incorrect Address / Undelivered Orders
    If an order is returned due to an incorrect or incomplete address, re-shipping charges will apply.
  2. Delivery Delays
    While we partner with reliable courier services, Akanksha Couture is not liable for delays caused by unforeseen circumstances such as weather conditions or logistical disruptions.
  3. Customer Support
    For any shipping-related queries, please reach out to us via our Instagram page—we’re always happy to assist you.